Refund & Return Policy – Sleeping Pills Direct

Effective Date: January 2026

At Sleeping Pills Direct, we are committed to providing safe, prescription-only sleeping tablets with fast and discreet delivery. Due to the nature of medications and UK pharmacy regulations, we have specific policies regarding refunds, returns, and cancellations.

Prescription Verification

All orders are processed only after prescription verification by our licensed pharmacists. This ensures that you receive authentic medication safely and legally. Once a prescription is approved, your order is prepared for dispatch, which may affect cancellation and refund eligibility.

Refund Eligibility

Please note that, under UK law, medications cannot be returned once dispensed for safety and hygiene reasons. Refunds are only applicable in the following situations:

  1. Order Errors: If you received the wrong medication or incorrect dosage due to our error.
  2. Damaged or Defective Products: If your package arrives damaged or compromised during delivery.

For any eligible refund, please contact our customer service team immediately at [email protected] with your order number and details of the issue.

How to Request a Refund

To request a refund:

  1. Email our support team at [email protected] with your order details.
  2. Provide photographic evidence of any damage or error.
  3. Our team will review your request and respond within 3–5 business days.

If your refund is approved, it will be processed via the original payment method within 7–10 business days, depending on your bank or payment provider.

Non-Refundable Items

For safety and legal compliance, the following items are not eligible for refunds:

  • All prescription medications once dispensed
  • Opened or partially used products
  • Orders where the prescription provided was invalid or incomplete

We strictly follow UK pharmacy regulations to protect the safety and wellbeing of our patients.

Cancellations

Orders can only be canceled before the prescription has been verified and the order processed. Once your prescription is approved and the medication is prepared for shipment, cancellations are not possible.

To cancel an order, contact [email protected] immediately with your order number.

Delivery Issues

While we take every precaution to ensure fast and discreet delivery, delays or lost packages may occur due to courier issues. If your order does not arrive:

  • Contact our support team immediately.
  • We will work with our courier to track your order.
  • If the package is confirmed lost or damaged, we will provide a replacement or refund in accordance with the above policy.

Contact Us

For questions about refunds, returns, or cancellations:

Email: [email protected]
Website: www.sleepingpillsdirect.co.uk

Sleeping Pills Direct – Your licensed UK pharmacy for prescription-only sleeping tablets with discreet, professional service.